Triage feedback without promising implementation

A feedback queue should distinguish bugs, requests and questions while preserving the user’s actual need. Classification is preparation for a decision, not a commitment.

Bound the operating task

Provide the relevant records and define what is a draft recommendation versus an approved action. Keep original records intact and ask for an output manifest so you can find the result. Start with file generation and human review before adding any external action through a connected tool. A useful operations deliverable should make exceptions and missing information visible.

Inputs for this workflow: Sanitized feedback export with IDs and product areas.

Work through the task

1. Classify intent and affected workflow.
2. Flag missing reproduction details and duplicates.

A brief you can adapt

Create triage.csv with ID, category, evidence, missing information and suggested next review. Keep customer wording available for context.

The filenames above are examples. Replace them with your actual inputs and destination before submitting the task.

Review the deliverable

Review a sample across categories and check that duplicate suggestions retain their separate source IDs.

Where this approach can fail

Do not assign a release date or tell customers a request is accepted.

For the related desktop setup, see review results.