Why does my password work on one marketplace but not another?

Each marketplace has its own account database. Confirm that you are using the same service where the account was created before assuming the password is wrong.

Before you begin

The marketplace account belongs to the server address you sign into. It is separate from your AI provider login and from the local desktop office. Account access does not include model credits. Check the current pricing page before assuming checkout or a paid subscription is available.

Steps

1. Read Server address in desktop Discover.
2. Compare it with the address used during registration.
3. Switch to the intended service and sign in.

Example

A saved test-server address can remain selected after installing a build with a production default. The build default does not overwrite your saved selection.

Check the result

Check the account identity and publications after connecting to the correct service.

Limits and troubleshooting

Do not forward credentials to an unfamiliar address while troubleshooting. A display name alone does not identify the server.